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Audio Conferencing
Telecommunications offers 3 different types of audio conferencing:
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Automated Attendant
Allows callers to be automatically transferred to an extension without the intervention of an operator or administrative assistant. This service provides a list of recorded selections for callers to choose from based on menu options. For example: "press 1 for Accounts and Passwords, press 2 for Computer Assistance".
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Call Center Solutions
For management of high-volume inbound calls, this system allows for multiple users to answer one main number. Reports are generated listing call volume and operator effectiveness.
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Mobile Phones
In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns.
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Switchboard Operator
The Brown University Switchboard Operators answer Brown's main telephone number, (401) 863-1000 (or “0”) during normal business hours. The operators connect callers to the appropriate person or department, answer general questions and provide information on Campus events.
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