Learning@Brown

Spotlight

Need a Tune Up? 

Of your customer service skills, that is.

Begin with Building Positive Customer Relationships, a series of 4 online modules focused on customer expectations, provider skills, and customer service systems.  Top this series off with Working With Upset Customers, a terrific Lynda course. Take the time to turbocharge your customer service effectiveness.

Building Positive Customer Service Relationship Series

Working with Upset Customers

 

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