RIPTA Notifies Passengers of New Federal Extension On Mask Mandate for Public Transportation

Mandate Has Been Extended through May 3, 2022

The Rhode Island Public Transit Authority (RIPTA) is advising passengers that the Transportation Security Administration (TSA) has extended the federal mandate requiring face masks to be worn when using public transportation - including trains and buses. The mandate, which has been in place since February 1, 2021, has now been extended through May 3, 2022.
The security directive states that face masks remain a requirement for passengers and employees on “all transportation networks throughout the United States, including at airports, onboard commercial aircraft, on over-the-road buses, and on commuter bus and rail systems.”
“RIPTA is committed to following TSA guidelines to keep our employees and passengers safe while we continue to navigate through this pandemic,” said Scott Avedisian, RIPTA’s Chief Executive Officer.
Passengers under the age of two and those who have a disability that prevents them from safely wearing a mask are exempt on RIPTA buses. Those who cannot comply due to a disability must contact RIPTA prior to traveling on board any of its vehicles. They must seek an exemption in advance by calling Customer Service at 401-784-9500, ext. 2012. For general information on traveling safely with RIPTA during the pandemic, please visit

RIPTA Launches Online Customer Satisfaction Survey

Survey will be available March 28 – May 1, 2022

The Rhode Island Public Transit Authority (RIPTA) is inviting the public to participate in the 10th annual Customer Satisfaction Survey. Passengers, whether they ride frequently or infrequently, are invited to take the online survey, which will be available on the RIPTA website from Monday, March 28, 2022 through Sunday, May 1, 2022. Each participant will be eligible for the chance to win a RIPTA prize pack which will include $70 of bus fare value on a Wave account.
To take the survey, customers can visit RIPTA’s website and click on the Survey Link or they can find the survey directly at For the Spanish version, use If anyone has trouble clicking on the links, they can copy and paste them into the web browser of their choice.
RIPTA is proud to be one of 17 transit agencies nationwide offering the survey this year, prepared by the American Bus Benchmarking Group (ABBG). RIPTA CEO Scott Avedisian is past president of this group. The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance measures.
In addition to helping RIPTA, the combined result of the surveys from the participating transit agencies will help establish best practices in public transit. For more information about the ABBG and its members, please visit

March 2022 RIPTA Newsletter


Last week, RIPTA hosted the first of three virtual public meetings regarding the future of the Dorrance Street Transit Center project. We were extremely excited by how well attended the meeting was and the initial, valuable feedback that we received. Building a new transit center that serves the needs of our passengers is a top priority for RIPTA.

RIPTA is hosting two more virtual public meetings on Tuesday, March 8 (noon and 6pm). In addition, we have added an in-person meeting. If you would like to offer feedback to our team in person, we encourage you to attend the public meeting scheduled for Monday, March 21, 2022 at the Cambridge Innovation Center at 225 Dyer Street in Providence at 6:30pm.

Please visit to learn more about this project, sign up for the project emails, or submit comments. To learn more about how RIPTA plans to continue to grow over the next twenty years, please click here.


RIPTA has plans to improve bus service in West Bay, Pawtucket and Newport and we want to know what you think! We are proposing the addition of three new routes as well as service improvements to Routes 1, 13, 29, 71, 73, 75, 76, 78, 80 and the R-Line. RIPTA encourages passengers to view the proposed changes online and submit their feedback at a community-focused virtual workshop.


PAWTUCKET WORKSHOP: Monday, March 14, 2022 at 6pm
RIPTA will discuss proposed service changes to Routes 1, 71, 73, 75, 76, 78, 80 and the R-Line.

WARWICK WORKSHOP: Tuesday, March 15, 2022 at 6pm
RIPTA will discuss proposed service changes to Routes 13 and 29, as well as the creation of two new routes – Route 16 and Route 23.

NEWPORT WORKSHOP: Wednesday, March 16, 2022 at 6pm
RIPTA will discuss the new Route 68.

Visit for details and meeting login information.


"Where is this bus going?” is a common question passengers ask themselves as they are approaching a bus. The sign above the windshield – known as the destination sign – displays the bus route letter/number, the name of the route, and the destination of the bus.

RIPTA is working on making this information clear, consistent and easy to understand. Click here to read a blog post on these destination sign improvement efforts led by our Transportation Planner, Marc Ebuña and then give your feedback! Your input is critical to improving these destination signs for riders and visitors to our state


RIPTA’s team met with the Rhode Island Department of Transportation (RIDOT) last week to check on the progress of the new Pawtucket/Central Falls Transit Center. The Pawtucket/Central Falls Transit Center, featuring commuter rail and bus connections, is currently under construction on Pine Street in Pawtucket.

Although it may be hard to envision, the photo here depicts where buses will turn in, loop around and then drop passengers off at their stop. The ramp leading up to the rail boarding area has been installed and the awning, which will protect passengers from the elements, is currently being fabricated.


Consider HOV parking at Providence Place Mall! What is HOV? It’s an acronym for High Occupancy Vehicle(s). HOV generally describes any vehicle carrying two or more people on a single journey such as carpools and vanpools. Carpools and vanpools registered in RIPTA’s Commuter Resource RI (CCRI) HOV Parking Program are eligible for a discounted parking rate at Providence Place Mall.

Receive free assistance in forming a carpool or vanpool convenient to your home and office! It just takes as few as two people to form a carpool. We’ll even help you find pool-mates! Call 401-784-9575 today or email [email protected]

Commuter Resource RI (CRRI) is the official registry for the HOV carpooling spaces at Providence Place. The HOV Parking Program, which launched in 2002, is available to registered carpoolers Monday through Friday 6am to 6pm.


RIPTA is hiring!

Do you want career growth with an established organization where you can retire with a pension and benefits?

Attend the RIPTA Career Fair on Wednesday, March 23, 2022 from 10am to 1pm at 705 Elmwood Avenue, Providence, RI.

We're currently hiring for the following positions:
- Technical Support Specialist
- Network Security Specialist
- Scheduler I - Fixed-Route
- Mechanic
- Utility Worker
- Paratransit Operator
- Paratransit CDL Trainee

RIPTA Offers:
• Competitive Wages
• Pension Plan
• Health Benefits
• 457 Deferred Comp
• Dental Coverage
• Optional Life Insurance
• Vision Coverage
• Paid Vacation and Personal Time
• Flexible Spending Account
• Paid Sick Time
• Uniform Allowance

Visit for more information.

RIPTA will detour Routes 1, 71, 72, 75, 76, 78, and the R-Line on Saturday, March 5 from 9am to 2pm to accommodate the St. Patrick’s Day Parade. Roosevelt Avenue will be closed during this time. Click here for details.

RIPTA will detour Routes 60, 63 and 67 in Newport on Saturday, March 12 to accommodate the St. Patrick’s Day Parade. Click here for details.

RIPTA will detour Routes 50, 56 and 57 in Providence on Saturday, March 19 to accommodate the St. Patrick’s Day Parade. Click here for details.

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©2021 RIPTA | 705 Elmwood Ave.| Providence, RI | 02907