IT Ticketing System Upgrade

Tomorrow, Thursday, August 15th, CIS is transitioning to a new IT ticketing system for the University.

Ticket notification emails will now come from brown-it-ticketing-system@brown.edu. A convenient feature of the new system is that you can simply reply to these notification emails to update your ticket (at this time, you must reply from your main Brown email address, not an alias or personal address - if you use an alias, we recommend setting Gmail’s “send mail as” settings to “reply from the same address the message was sent to”). 

A new form for submitting help tickets will be linked from the left side of this website. Below is a quick tutorial on submitting a ticket.

See video