When requesting new access/roles (or removing access for a transferred or terminated employee), here are the steps to submit the correct ticket.  Submitting the correct ticket type also applies to system support and report requests.  Submitting an incorrect ticket type may cause delays in processing your request. 

Here are basic steps to choose the correct ticket type and submit:

1. Log in to the OIT Service Center ticket page here. 

Do you have a recent new hire who needs systems training for grants and/or compliance? Perhaps you have a few existing employees who need refresher training?  We've got you covered. 

Easily find systems training for Huron (IRB), InfoEd (COI and Lab Animals) and Coeus (Proposals) at the following links:

Beginning on May 15, 2023, if you encounter a technical issue when using the Huron e-Submission System for IRB, please submit a Huron Support ticket using the following steps:

1. Log in to this page. 
2. Fill out the ticket fields completely following these steps (be sure to choose the correct Request Type in Step 2):

3. Be sure to click Submit (Step 9) when done. 

If you need a role in the *new* Huron e-Submission System to work on IRB protocols, and are either:

• A new member of a central office (in OVPR or BioMed Administration)
• A new IRB Board Member or new Alternate IRB Board Member

You will need to submit an IT ticket to request the proper IRB role in the Huron e-Submission System.  (If you are not a new member [as of 5/15/23], you are already set up in the system and there is no action to take. You do not need to submit a ticket.)

Anouncement to Department Managers and Research Administrators:

We have had a recent uptick in tickets for Workday roles that are arriving with the incorrect category type. To assist the community with which 'Workday Category' should be chosen from the ticket dropdown list, please see below:

If you are choosing 'Workday- Grant Roles' in your Workday ticket, there are only four roles that this ticket category covers:

Troubleshooting

After installation on a Mac, you may need to set permissions for OpenWebStart to access your file system. On newer Macs, some functions, such as upload of files, may require this for full functionality.

If you encounter this problem, go to:

System Preferences -> Privacy & Security, then choose Full Disk Access, and change the slider to allow "Full Disk Access" for OpenWebStart.  If you need further assistance, please contact your department's IT personnel directly to further assist with your Mac.

There is now a more concise Workday Category when requesting a Workday Grant Role for either a Grant Manager or Grant Financial Analyst role. 

1. At the OIT Service Center's new ticket page, be sure to log in, and then Submit a request from that page. 

The new Workday Category for these two grant roles only (choose only one role per user) can be selected here:

InfoEd LA System Access Roles

System access roles allow users to edit/submit protocols and subsequent submissions in InfoEd.  Users may continue to still receive email notifications for protocols that they no longer manage. This most commonly occurs if the user was set up as a delegate for a Principal Investigator (PI).

In the Narrative section of a Coeus Proposal (PD record), if you encounter an unknown error when uploading to the Narrative :

This most often occurs when the size of the file is too large to upload to Coeus.  (This often occurs with final, large proposal files downloaded from Grants.gov Workspace, NSF Research.gov, NIH ASSIST, etc.)

You have two options to bypass this error:

Coeus users who are on a Mac computer may get an error message when attempting to open or install an application, such as Coeus, that was not downloaded from the App store. 

The first time you download the Coeus application on a Mac, the application may be blocked and a warning message appears ‘coeus.jnlp cannot be opened because it is from an unidentified developer’.