The role of a manager is to lead, support, and guide staff to perform at their highest levels. The following are expectations of all managers at Brown University with some suggestions for relevant development opportunities.
Expectation |
Development Opportunity |
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Ensure all employees are treated fairly, with dignity and respect |
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Foster and promote diversity and inclusiveness |
Diversity and Inclusion Toolkit Preventing Discrimination and Sexual Violence: Title IX, VAWA and Clery Act |
Know and adhere to Brown’s policies and procedures, including workplace safety and more. |
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Embrace and successfully lead change |
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Build strong workplace relationships on their team and across the University
Recruiting & Staffing
Foster teamwork and create a culture of productive collaboration and exemplary customer service
Work with staff to set organizational and individual goals
Hold staff accountable and effectively manage performance |
Leading a Customer Service Team
Performance Management Toolkit for Managers
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Provide timely, meaningful, actionable feedback |
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Plan and delegate work efficiently |
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Address and resolve workplace conflict, for additional information contact: |
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Develop and retain staff; support their professional development and serve as a role model by sharing your professional development goals and achievements |
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Use emotional intelligence in positive ways to communicate effectively, empathize with others, and relieve stress |
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Review and assess the success of the goals, plans, and the allocation of employee and other resources |
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Recognize and reward employees’ achievements |
Developing Yourself and Others How Full Is Your Bucket? (Book) |
Curated Resources for Managers
The following resources have proven useful to past and present leaders at Brown.
resources |
description |
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The Ombuds Office provides an independent, confidential, neutral and informal resource for faculty, staff, postdoctoral fellows and associates, graduate students and medical students who have concerns arising from or affecting their work and studies at Brown. |
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Sometimes personal problems arise and outside professional advice is needed. Not sure where to turn? The Faculty/Staff Assistance Program (FSAP), administered by e4 Health, is a benefit to help employees and their families handle personal concerns. |
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Brown University is committed to creating a work environment for its staff and other members of the University community (including students, faculty, postdocs, and visitors) free from unlawful discrimination and harassment, including sexual harassment. |
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University Human Resources recently revised its performance development program for staff in order to drive more frequent and effective conversations between managers and their direct reports. |
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Training resources for utilizing Workday. |
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The LGBTQ Center provides a comprehensive range of |
For questions or comments, please email [email protected].