The Role of the Manager

The role of a manager is to lead, support, and guide staff to perform at their highest levels. The following are expectations of all managers at Brown University with some suggestions for relevant development opportunities.


Development Opportunity

Ensure all employees are treated fairly, with dignity and respect

Communication: Connect Through Conversations

Foster and promote diversity and inclusiveness

Diversity and Inclusion Toolkit 

Preventing Discrimination and Sexual Violence: Title IX, VAWA and Clery Act

Know and adhere to Brown’s policies and procedures, including workplace safety and more. 

University Policies

Embrace and successfully lead change

Leading your Team Through Change

Build strong workplace relationships on their team and across the University 


Recruiting & Staffing


Foster teamwork and create a culture of productive collaboration and exemplary customer service 


Work with staff to set organizational and individual goals 


Hold staff accountable and effectively manage performance

Recruitment & Staffing


Leading a Customer Service Team


Performance Management Toolkit for Managers 


Coaching: Move People Forward 


Addressing Poor Performance 


Communication: Connect Through Conversations 

Provide timely, meaningful, actionable feedback 

Communication: Connect Through Conversations

Plan and delegate work efficiently

A Leader’s Guide to Delegating

Address and resolve workplace conflict, for additional information contact:
Employee & Labor Relations

Resolving Workplace Conflict

Develop and retain staff; support their professional development and serve as a role model by sharing your professional development goals and achievements

Developing Yourself and Others

Use emotional intelligence in positive ways to communicate effectively, empathize with others, and relieve stress

Leading with Emotional Intelligence

Working Together to Increase and Spread Empathy

Review and assess the success of the goals, plans, and the allocation of employee and other resources

Performance Management Toolkit for Managers 

Resources & Tools

Recognize and reward employees’ achievements 

Developing Yourself and Others

How Full Is Your Bucket? (Book)

Excellence Awards

Curated Resources for Managers

The following resources have proven useful to past and present leaders at Brown. 




The Ombuds Office provides an independent, confidential, neutral and informal resource for faculty, staff, postdoctoral fellows and associates, graduate students and medical students who have concerns arising from or affecting their work and studies at Brown.

Faculty Staff Assistance  Program (FSAP)

Sometimes personal problems arise and outside professional advice is needed. Not sure where to turn? The Faculty/Staff Assistance Program (FSAP), administered by e4 Health, is a benefit to help employees and their families handle personal concerns.

Anti-Discrimination Policy 

Brown University is committed to creating a work environment for its staff and other members of the University community (including students, faculty, postdocs, and visitors) free from unlawful discrimination and harassment, including sexual harassment. 

Performance Development Cycle

University Human Resources recently revised its performance development program for staff in order to drive more frequent and effective conversations between managers and their direct reports.

Managers Using Workday

Training resources for utilizing Workday. 

LGBTQ+ Center

The LGBTQ Center provides a comprehensive range of 
education/training, cultural, social and educational programming, support services and advocacy services to the entire Brown Community. The Center works to create and maintain an open, safe, and inclusive environment for lesbian, gay, bisexual, transgender, queer and questioning students, faculty, and staff, their families and friends, and the campus community at large.


For questions or comments, please email [email protected].